At Dropshipper.Africa – Zambia, we strive to deliver your orders safely and on time while ensuring a smooth exchange experience when needed. Please review our policies below:
Shipping Policy
1. Delivery Locations:
We deliver across Zambia. Please ensure your shipping details are accurate to avoid delays or non-delivery.
2. Shipping Time:
Orders are typically processed within 1–3 business days.
Delivery timelines vary by location but usually take 3–7 business days after processing.
In rare cases, external delays (e.g. courier issues, weather, or regional disruptions) may extend delivery times.
3. Shipping Fees:
Shipping costs are calculated at checkout based on your delivery location and item weight.
We occasionally offer free shipping promotions—keep an eye on our website or social media.
4. Order Tracking:
Once your order ships, you’ll receive a tracking number via email or SMS for easy monitoring.
Exchange Policy (No Refunds)
At Dropshipper.Africa – Zambia, we offer exchanges only. We do not provide refunds under any circumstances.
You may request an exchange if:
You received a wrong size, wrong product, or a defective item.
The product is unused, unwashed, and in its original condition and packaging.
Exchange Requests Must:
Be submitted within 3 days of delivery.
Include a clear description of the issue and photos (if applicable).
Be approved by our support team before returning any item.
Process:
Contact us at support@dropshipper.africa or via WhatsApp with your order number and issue.
Once approved, you must return the item to our return address.
After inspection, we will process your exchange and send the correct or replacement item.
Note:
The customer is responsible for return shipping costs unless the exchange is due to our error.
Exchanges are subject to product availability.
Need Help?
Email: support@dropshipper.africa